The Birthplace Business Clerk provides excellent customer service, maintaining a professional, yet positive approach while providing clerical and business support duties for the unit, including, but not limited to patient registration, insurance verification, obtaining preauthorization for services, scanning prenatal records, and scheduling c-sections.
1.Creates an inviting environment to patients by providing excellent customer service through listening, understanding, communicating in a friendly manner and managing patient flow in a timely manner. Maintains cooperative and harmonious relationships with patients, professional staff, coworkers, and other areas of contact.
2.Courteously greets patients, visitors, staff, physicians and others upon their arrival in the department offering assistance and guidance when needed. Reviews and updates the care team assignments for each patient each shift.
3.Obtains preauthorization for services prior to patient's arrival or during the arrival process. Reviews physician orders, electronic medical records and daily schedules as needed to accurately complete the preauthorization/precertification process. Notifies Business Manager prior to procedure if preauthorization is not obtained.
4.Assigns phones and staff locators to each unit staff for the current shift. Responsible for adding/deleting staff in the call system and educating new staff on the use of the phones.
5.Responsible for assuring that equipment in the department is maintained by tagging item needing repair (if applicable), notifying the appropriate department for repair, verifying work completed, and following up as needed.
6.Maintains overall appearance of the assigned unit: cabinets supplied and neat, conference rooms always in a state of readiness for family or staff meetings, isolation cabinets always stocked. Orders supplies as needed.
7.Schedules procedures for the OBOR in accordance with hospital policies and standards of performance.
8.Maintain current knowledge of all applicable laws and guidelines governing the birth certificate and fetal demise process.
9.Participates in the LEAN efforts of the department.
10.Maintains and adjusts schedule to enhance team performance and meet department productivity goals.