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Support Associate II

This job posting is no longer active.

2131 South 17Th Street
Wilmington, NC
Job ID: 12806
Date Posted: Jan 31, 2023

Job Description



NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: Guest Services

Full Time Equivalent: part-time

Work Type: 1 to 31 Hours Pay Period

Work Schedule: PRN

Exempt from Overtime: Exempt: No

What You'll Do - This position can work mornings, days, nights, weekends and 12-hour days


Works under the supervision of the Manager of Guest Services to provide a coordinated patient and visitor information and assistance program.


1. Provides constant, positive public relations service for the hospital, explaining policies and procedures. Greets patients and visitors, giving directions and appropriate assistance.. 2. Operates the visitor security system, issuing printed badges to all visitors. 3. Assumes responsibility for updates on facility or policy changes. 4. Provides telephone-based patient information service, frequently receiving non-patient calls and assisting with transferring them to the appropriate departments. 5. Provides general hospital information to visitor, outpatients and families, utilizing the computer as a patient information tool. Complies with all HIPAA and other confidentiality regulations. 6. Available 7 days a week, including holidays. Schedule requirements may vary from week to week and day to day. 7. Assumes responsibility as a team player, maintains schedule and substitutes as needed, in a manner that will provide adequate coverage. 8. Assume responsibility as a team player, maintains schedule and substitutes as needed, in a manner that will provide adequate coverage for the front desk. 9. Effectively demonstrates the mission, vision, and values of NHRMC on a daily basis. 10. Performs other related duties as required.

Position Requirements

High School Diploma

Other information:

1. Education: High School Diploma 2. Licensure / Certifications: None 3. Experience: Reception, front desk or busy office experience preferred 4. Essential Technical/Motor Skills: Good customer service skills 5. Interpersonal Skills: Good customer service skills. 6. Essential Physical Requirements: Ability to move throughout the facility and to transport patients and visitors as needed. 7. Essential Mental Abilities: Must be able to address multiple issues simultaneously.

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

Consider a career at NHRMC and become part of this award winning team!

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