The Community Health Worker (CHW) position is responsible for acting as a bridge between health care providers, community services providers, and individuals in the community to promote health, reduce disparities, and improve service delivery. The Community Health Worker is a trained and trusted public health worker who is respected by the people he/she serves and applies his/her unique understanding of the experience, socio-economic needs, language and/or culture of the communities served. Having a unique understanding of the populations and the community they serve, CHWs spend 80% of their time doing outreach, health education, and navigation in community settings. CHWs identify barriers to health and advocate for changing health service delivery and utilize various strategies to improve community health.
1.Works with NHRMC staff and community agencies to link patients to needed preventative health services to prevent illness, improve skills for self-management of chronic conditions, and promote healthy lifestyle behavior change
2.Spends significant time in community settings-patient homes, physician practices, community gathering places, and other agencies performing outreach to form strong relationships.
3.Provides health education to community members regarding appropriate sites of care including, but not limited to Emergency Department, Urgent Care Centers, and how to use these sites of care.
4.Refers and links to a medical home for preventive health care, age appropriate cancer screenings, self-management education for diabetes, chronic pain, and other chronic conditions.
5.Links individuals to community resources to meet basic needs that influence health (i.e. housing, food, job placement, legal representation, education)
6.Facilitates and links individuals for health insurance enrollment
7. Becomes familiar with the nonprofit agencies that can assist with basic patient needs, to include their mission, how they operate and how to make a referral.
8.Screens assigned patients for Social Determinants of Health (SDOH) and provides linkage to appropriate governmental and community based programs.
9.Promotes wellness by providing culturally appropriate health information to community and providers
10.Develops collaborative relationships with other departments, entities and external health care agencies to facilitate and support quality of care.
11.Demonstrates effective communication skills to collaborate with a variety of persons including patient, public, coworkers, guests, payers, outside agencies and medical staff.
12.Documents all encounters and referrals in the appropriate IT system
13.Assists with data collection and reporting as assigned.