NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.
About the Job
Location: New Hanover Regional Medical Center
Department: Labor & Delivery
Full Time Equivalent: FTE: 0.600000
Work Type: 48 to 63 Hours Pay Period
Work Schedule: 12HR NIGHT - Most of shift btwn 7P-7A
Exempt from Overtime: Exempt: No
What You'll Do
The Birthplace Business Clerk provides excellent customer service, maintaining a professional, yet positive approach while providing clerical and business support duties for the unit, including, but not limited to patient registration, insurance verification, obtaining preauthorization for services, scanning prenatal records, and scheduling c-sections.
1.Creates an inviting environment to patients by providing excellent customer service through listening, understanding, communicating in a friendly manner and managing patient flow in a timely manner. Maintains cooperative and harmonious relationships with patients, professional staff, coworkers, and other areas of contact. 2.Courteously greets patients, visitors, staff, physicians and others upon their arrival in the department offering assistance and guidance when needed. Reviews and updates the care team assignments for each patient each shift. 3.Obtains preauthorization for services prior to patient's arrival or during the arrival process. Reviews physician orders, electronic medical records and daily schedules as needed to accurately complete the preauthorizationrecertification process. Notifies Business Manager prior to procedure if preauthorization is not obtained. 4.Assigns phones and staff locators to each unit staff for the current shift. Responsible for adding/deleting staff in the call system and educating new staff on the use of the phones. 5.Responsible for assuring that equipment in the department is maintained by tagging item needing repair (if applicable), notifying the appropriate department for repair, verifying work completed, and following up as needed. 6.Maintains overall appearance of the assigned unit: cabinets supplied and neat, conference rooms always in a state of readiness for family or staff meetings, isolation cabinets always stocked. Orders supplies as needed. 7.Schedules procedures for the OBOR in accordance with hospital policies and standards of performance. 8.Maintain current knowledge of all applicable laws and guidelines governing the birth certificate and fetal demise process. 9.Participates in the LEAN efforts of the department. 10.Maintains and adjusts schedule to enhance team performance and meet department productivity goals.
* High School Diploma
Education: High School Diploma or equivalent with one-year post high school education. Licensure / Certifications: None. Experience: Two years prior electronic medical record experience within a hospital/healthcare organization. Indepth knowledge of medical terminology. Biligual preferred.Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.Performs other duties as assigned.Individual will possess commensurate combination of education, experience and qualifications.br
This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.
- Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve.
- Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek.
- Forbes America’s Best Large Employers 2018 and 2019- Link
- Becker’s 150 Top Places to Work in Healthcare- Link
- Healthgrades Outstanding Patient Experience
Consider a career at NHRMC and become part of this award winning team!