Manager Radiology Scheduling & Support Services

About the Job

Location: New Hanover Regional Medical Center

Department: Radiology Administration

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: STD HRS - Standard-Exe or Office w flex

Exempt from Overtime: Exempt: Yes

What You'll Do

Summary:

Works under the supervision of the Director of Radiology. The Manager of Radiology Scheduling and Support Services is responsible for the daily functions of central scheduling and the file room. The manager is responsible for meeting all metrics to include call abandonment rates, call holding times, call length and time to first contact.

Responsibilities:

1. Supervises the daily work performance of imaging schedulers and support staff. 

2. Enforces standardized policy and procedures, quality assurance, productivity tracking, workforce management activities, and service recovery. 

3. Completes performance appraisals on personnel. 

4. Responsible for ordering/maintaining equipment and supplies. 

5. Provides data and statistical reports. 

6. Responsible for monitoring operational expenses within the department budget. 

7. Conducts regularly scheduled staff huddles and meetings. 

8. Responsible for Team Member engagement and Consumer Experience action plans. 

9. Demonstrates Novant Health’s values of Compassion, Courage, Excellence, Safety, Teamwork, Diversity, Inclusion and Equity. 

10. Performs other duties as assigned.

Position Requirements

Credentials:
Education:

* Bachelors Degree

Other information:

1. Education: . BA required; Masters preferred 

2. Licensure/Certifications: 

3. Experience: 3-5 years of leadership experience required, with scheduling, pre-visit services, and radiology operations experience preferred. Must be proficient with Microsoft Office products. Epic and PACS knowledge preferred. 4. Additional Skills Required: Outstanding communication and management skills required. Embrace teambuilding and possess interpersonal relationship skills. Flexibility with a desire to drive positive change. Proven ability to develop and execute organizational or project-related strategies and communication plans. Project leadership skills required. Strong analytical skills—ability to assimilate information, identify problems and needs, and make any associated decisions required for improvement and execution. Extensive knowledge of spreadsheet tools, reporting systems, and database technologies. Successfully manage multiple priorities.