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Lead Technical Assistant - Lab - Outpatient Lab

2131 South 17Th Street
Wilmington, NC
Job ID: 12041
Date Posted: Nov 23, 2022

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Job Description

Description

About NHRMC

NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: Lab - Outpatient Lab

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: 8HR DAY - Most of shift btwn 7A-3P

Exempt from Overtime: Exempt: No

What You'll Do

Summary:

Works under the supervision of the Pre-Analytical & Client Services Manager. The Lead Technical Assistant is responsible for assisting the Manager with oversight of Outpatient Lab team members and specimen collection from patients in Outpatient Laboratory locations as well as specimen drop offs from patients and clients. They serve as a resource to and for the Outpatient Lab team related to specimen collection and interdepartmental and intradepartmental problem solving. Assists the Manager with scheduling, maintaining a high level of customer service and documentation. Interfaces with internal stakeholders without outpatient services (pharmacy, infusion, nursing, etc.). Assists with follow up of incident reports and variance reports related to specimen collection and drop off. Assists Manager with duties related to interview of applicants, orientation of new employees, student training, orientation follow up and annual competency for lab team members. Responsible for assisting the Manager with maintaining a current procedure manual, teaching phlebotomy students and staff and communication of and training related to changes and expectations in the Outpatient Laboratory. Assist Manager in assuring department meets all standards for CAP, DNV, OSHA, Infection Control, Safety and NHNHRMC Standards.


Responsibilities:

1. Participates in Education Programs both internal and external to maintain current knowledge for maintaining personal skills. 2. Teaching and updating skills and knowledge of current employees, new employees and students. Providing continuing education for OP Lab. 3. Maintains supplies and inventory and assists with ordering supplies, stock organization and annual inventory. Oversees repair of equipment in the OP Lab area. 4. Oversees daily assignments and workflow of OP Lab Department. Prioritizes workflow and makes decisions relative to workload. Coordinates and supervises both planned and unplanned workflow and customer service opportunities as the need arises. 5. Assists Manager with planning, scheduling, budgeting and management. Attends meetings, planning sessions and functions as a part of the management team as required. 6. Provides oversight for OP Lab Department to ensure compliance with standards set by Medical Center and regulatory/accrediting agencies. 7. Demonstrates strong interpersonal skills while performing assigned duties. Assists Manager with Laboratory Customer Service initiatives. 8. Evaluates specimen collection equipment and makes recommendations for equipment changes to provide better patient care, better utilize supply budget, and provide for safety of staff. 9. Acts as a technical resource for the OP Lab staff by providing assistance, guidance, problem solving and information to staff on a day-to-day basis. May perform moderate or waived point of care testing per CLIA guidelines. 10. Assists in ensuring a clean and safe work area which is functional as well as professional in appearance and safe for patient care and staff. 11. Retrieves and communicates appropriate test results and/or other information to authorized individuals in accordance with medical center policy 12. Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence. 13. Performs other related duties as required.

Position Requirements

Credentials:
* Cert Phlebotomist

Education:
* High School Diploma

Other information:

1. Education: High School Diploma or GED equivalent required with some post high school education. Associates Degree or equivalent preferred. 2. Licensure: Phlebotomy Technician certification by ASCP, NCA, NHA or a national accrediting agency approved by the Department Manager preferred. Certification eligible also acceptable. 3. Experience: One year of Phlebotomy and EKG experience required. Customer Service and/or Management experience preferred. Computer skills using spreadsheet and word processing preferred.

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve.
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek.
  • Forbes America’s Best Large Employers 2018 and 2019
  • Becker’s 150 Top Places to Work in Healthcare
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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