The team member’s Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system’s vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage. The team member will use Novant Health’s First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience. The role of the spiritual care provider exists to enhance the quality of life of patients and their caregivers through the provision of services to meet their unique spiritual, emotional, and social needs. The spiritual care market manager role provides leadership and guidance for the spiritual care team within their given market.
Essential Functions • Leadership: Provides consistent and fair oversight. Provides leadership to assure that spiritual care is provided to patients, loved ones, and team members in timely and effective ways in accordance with standards for the profession of healthcare chaplaincy and spiritual care. Supervise spiritual care team members for assigned market, through regular group and individual meetings with all team members. Represent Novant Health in the community: Educate local community faith leaders regarding the spiritual care issues facing patients, loved ones, and team members. Join other spiritual care providers in care of larger hospital community during significant events. Participate in hospital-wide initiatives: choices and champions activities, site leadership events, appropriate teams, and committees. Provide spiritual/emotional support to team members: Offer spiritual care in crisis situations (professional and personal). Develop, lead, and coordinate programs which support team member self-care (retreats, special services, conferences). Assist teams day-to-day with reflecting on the impact of their professional role on their personal being and level of burn out. Provide programs to enhance knowledge and awareness of spiritual/psychosocial issues. Assure 24/7 chaplaincy coverage through identified system models and best practices. Regularly round in all market facilities, conduct recurring spiritual care market meetings, and maintain relationships with facility leaders within the market. Collaborates with the Dir of clinical pastoral education (CPE) and certified educator to support integration of our CPE program. • Communication: Creates an environment that supports and respects diversity, equity, and inclusion to promote creative problem solving. • Business Acumen: Maintains organizational policy and procedure, including rules of conduct. • Quality Improvement: Demonstrates knowledge of process improvement principles and applies appropriately to improvement activities. Develop and implement action plans to improve existing services and develop new programs. • Customer Service: Holds team members accountable for customer service standards and ensures service recovery when needed. Oversee provision of spiritual care to patients, loved ones, and team members across the continuum of care, ensures appropriate response to referrals received from any area, inpatient or outpatient. Collaborates with other spiritual care providers to ensure inpatient needs are met. Identify, educate to, and demonstrate spiritual care best practices in key spiritual care services. • Human Resources: Provides ongoing informal and formal feedback to direct reports consistent with organizational policies and procedures. • Financial: Manages positions within the department(s) to achieve quality and productivity and meet budget.
* Assoc Clinical Pastor Educ Sup
* Masters of Divinity
Education Education Level Required/Preferred Description Graduate Degree Required Master’s of Divinity or equivalent graduate theological degree and endorsement by denomination’s or faith group’s endorsing body Experience Years of Experience Required/Preferred Description 5 Required Minimum of five years spiritual care experience in a healthcare setting Preferred Previous management\supervisory experience Refer to the Life Support Training Policy NH-HR-3096.
Licensure/Certification Type (ex NP, RN, CMA) Board certification by one of the following: APC, NACC, NAJC or CPSP; or ACPE Certified Educator Required
Additional Skills/Requirements (required) • Strong verbal and written communication skills, including experience guiding emotionally charged conversations. Knowledge of diverse religious traditions and resources. Ability to provide spiritual guidance, continuing education, and developmental feedback to spiritual care professionals. Ability to manage departmental budgeting, scheduling, and planning. Additional Skills/Requirements (preferred) • Skill in advocating for the role of spiritual care in fulfilling organizational goals for the patient experience and health outcomes. Experience working in a matrix management environment desirable.