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LAB/RAD Computer Operator - Lab - Administration

2131 South 17Th Street
Wilmington, NC
Job ID: 11772
Date Posted: Nov 10, 2022

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Job Description

Description

About NHRMC

NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: Lab - Administration

Full Time Equivalent: FTE: 0.100000

Work Type: 1 to 31 Hours Pay Period

Work Schedule: 8HR DAY - Most of shift btwn 7A-3P

Exempt from Overtime: Exempt: No

What You'll Do

Summary:

The Clinical Diagnostics Computer Operator reports to the Radiology Operations Manager or the Laboratory Manager and is responsible for the operation and monitoring of on-line systems, preparing documentation, running batch processing and other productions jobs, preparation, storage and/or distribution of output products including reports & images, maintaining required files and assisting users with problems during the course of their shift. Provides leadership and training for other Radiology, Lab and Clinical (nursing personnel) as required.


Responsibilities:

1.Schedules and/or run batch or other production jobs as assigned. Performs system maintenance on multiple Clinical Diagnostic applications as scheduled.

2.Monitors Clinical Diagnostic systems and associated Patient Information Systems (PowerScribe) to insure responsive operation and restarts the systems in case of failure. Coordinates necessary first or second level support necessary to resolve problems in an expedient manner with the least amount of impact to the users.

3.Maintains a working environment that promotes a professional image of the department throughout the Medical Center.

4.May performs “On Call” responsibilities after normal business hours by responding to customer requests from various system users, defining priorities, answering questions, and resolving problems. Uses resources or vendors as necessary to resolve problems, and reports outcomes to manager as well as logs issues in Change Point.

5.Insures systems output is prepared, stored and/or delivered in accordance with specified guidelines.

6.Prepares and/or maintains required work documentation logs and reports.

7.Provides assigned training to less experienced personnel as required or scheduled.

8.Provides appropriate leadership to staff through delegating, consultation and support.

9.Provides a conduit for our external customers (referring offices ~ AutoFax & Physician-Portal) for training and trouble shooting system issues that affect the timely delivery of patient information necessary to the care and treatment of patients.

Position Requirements

Education:

* High School Diploma

Other information:

Education: AA Degree in Information Services or two years in a computer science college major study program. May be waived if possesses extensive experience with the hardware and software in use by the Medical Center.

Licensure / Certifications: none required. Vendor training certification is preferred.

Experience: One year of experience as a computer operator involving Clinical Diagnostic Systems preferred.

Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence. 

Performs other duties as assigned. 

Individual will possess commensurate combination of education, experience and qualifications. 

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019
  • Becker’s 150 Top Places to Work in Healthcare
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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