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IS Support Specialist

2131 South 17Th Street
Wilmington, NC
Job ID: 11440
Date Posted: Nov 15, 2022

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Job Description

Description

About NHRMC

NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: IS Client Services

Full Time Equivalent: full-time

Work Type: 64 to 80 Hours Pay Period

Work Schedule: 8HR DAY - Mon - Fri 8:00am - 4:30pm

Exempt from Overtime: Exempt: No

What You'll Do

Summary:

The IS Support Specialist is responsible for answering work orders related to Information Technology from the end-users. This position troubleshoots hardware, software and the corresponding configurations. This position helps users learn specific functions using their Information Technology.


Responsibilities:

1.To analyze, configure, install and maintain workstations, peripherals and software in support of the Medical Center functions.

2.Communicates effectively in order to provide optimal support of all departments’ Information Systems needs in a manner that promotes a professional climate throughout the Medical Center.

3.Responds to Help Desk requests from end-users; defining priorities, answering questions and resolving problems.

4.Troubleshoots problems with network systems and applications as they relate to the systems’ network.

5.Maintains knowledge of current technology.

6.Maintains current and orderly reference library.

7.Works with technical support vendors to resolve end-user issues and problems.

8.Provide support 24/7 which will include rotating on-call duties during off hours, weekends and holidays.

Position Requirements

Credentials:

Education:
Associate Degree

Other information:

Education: BS in Computer Science or related technical degree preferred. Associates degree with three years of customer support in Information Technology is required.

Experience: Three years of customer support in Information Technology

Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence. 

Performs other duties as assigned. 

Individual will possess commensurate combination of education, experience and qualifications. 

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

Consider a career at NHRMC and become part of this award winning team!

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