The team member’s Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system’s vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage. The team member will use Novant Health’s First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience. Provides clinical and administrative leadership at the unit level.
Essential Functions • Mission, Vision and Values: Partners with Nurse Manager to create a shared vision with team members that states the department’s role in helping achieve the strategic plan and acts consistently with Novant Health’s Mission, Vision, Values and Service Standards. • Leadership: Works in partnership with Nurse Manager and other leaders to create, support and maintain a culture of professional accountability. Grows and nurtures team members. Creates and maintains a healthy work environments that results in improved patient outcomes, retention, and organizational excellence. Facilitates decision making within the department. Acts with honesty and integrity with team members and patients/families, showing and speaking with respect for the rights of others, human dignity, and diversity. Makes decisions in a timely manner. Coordinates the provision of patient care through delegation, problem solving, time management and organizational skills. Utilizes the ANA Scope and Standards of Practice, Code of Ethics for Nurses with Interpretive Statements, Novant Health Nursing Practice Model – Duffy’s The Quality - Caring Model©, evidence based practice and guidelines from formal nursing organizations as the foundation for nursing practice. Assures that team members provide care that is consistent with The Joint Commission and other regulatory requirements. Actively participates in unit practice and best practice committees. Promotes collegial relationships with physicians and other professional groups. Removes barriers for team to assure optimal patient safety and satisfaction. Meets and maintains requirements of a Registered Nurse. Develops and implements plan for self-development in collaboration with the Nurse Manager, Director of Nursing or Nurse Executive to identify opportunities for succession planning. Identifies opportunities for service recovery; assists with promoting collegial relationships with ancillary/support departments within the organization. • Interpersonal Effectiveness and Communication: Collaborate with physicians to develop or improve processes surrounding care of patients. Assist with conducting departmental meetings. Creates an environment that supports and respects diversity and inclusion where all team members feel safe, included, and free to contribute to the success of Novant Health. Partners with family and patients to resolve concerns related to the delivery of health care. Communicates with and involves the team through regular dialogue with all team members. Coaches and mentors the team in order to achieve our goals. Provides progress updates to Nurse Manager and team members in a timely manner, based on team’s needs. Utilizes communication methods and tools to deliver information that improves quality of personal and organizational decisions. Ensures timely and consistent communication. Participates in appropriate committees and teams. Makes unit/departmental rounds • Business Acumen: Assist with departmental/service line audits. Upholds organizational policy and procedure. Provides project/process consultation. Shows imagination through creative solutions. Displays interest and willingness to try new things; takes risks. Monitors operations on a daily basis and provides guidance to the nursing team. Works with Nurse Manager to develop and coordinate unit based initiatives or programs for a defined population. Participates in marketing/community activities related to the service line for Novant Heath. Utilizes productivity tools and supports the unit care team model to promote safe and effective staffing. • Quality Improvement: Solicits feedback from ancillary stakeholders. Working directly with Nurse Manager and other leaders, evaluates factors related to safety, outcomes, and effectiveness and develops and implements improvement plans as needed. Makes decisions based on an understanding of data trending and variation. Embraces change and acts as a change agent. Is a life-long learner. Develops and implements an education plan for areas of responsibility annually in collaboration with Nursing Practice Education and Research. Monitors and improves team satisfaction through recruitment and retention initiatives. • Human Experience: Creates an environment that promotes accountability through inspiration, coaching, and mentoring. Role models and makes the services standards a part of their dialogue when rounding with the team. Ensures patients and team are responded to in a timely manner. Monitors customer satisfaction scores and makes changes for improvement. Works with team members to develop or improve processes to assure a Remarkable Patient Experience. Provides updates to Nurse Manager and seeks guidance and support to remove barriers. Celebrate accomplishments with team • Human Resources and Organizational Development: Assists with time keeping compliance with corporate policy. Actively participates and supports Shared Governance and other unit subcommittees. Provides ongoing and annual feedback to team members on performance through mentoring and coaching team in developing plans to achieve personal career goals. Provides education and training of team members. Promotes and supports nursing Clinical Ladder program. Builds teams and partnerships. Monitors, evaluates and coordinates workload trends and manages resources to meet patient care needs. Promotes retention and recruitment. Mentors team in development of leadership skills and maximizes their potential. Creates an environment that supports professional growth and development. In partnership with Nurse Manager, develops succession plans for team members. • Financial Vitality: Manages positions within the department to achieve quality and productivity, and meet budget. Provides input into the annual operations and capital budgets. Supports Nurse Manager in managing the departmental budget (measures, monitors, and balances human and material resources). Provides input for strategic planning for system/facility and community. All other duties as assigned.
* Registered Nurse
* Bachelor of Nursing
* Masters of Nursing
Education - Bachelor's Degree in Nursing Required Graduate Degree Preferred
Experience - Minimum of two years of clinical RN experience preferred. Prior demonstrated nursing leadership preferred.
Licensure/Certification - Current RN licensure in appropriate state Required Unit/Dept Specific Required Certifications
Additional Skills/Requirements (required) • Successful completion of generic and department-specific skills validation and competency testing. Ability to successfully complete Leader Education & Training.