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Clinic Administrator II - CHA Admin Business Support Svc

1505 B Doctor'S Circle
Wilmington, NC
Job ID: 11148
Date Posted: Oct 17, 2022

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Job Description

Description

About NHRMC

NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: NHRMC PG Administration

Department: CHA Admin Business Support Svc

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: STD HRS - Standard-Exe or Office w flex

Exempt from Overtime: Exempt: Yes

What You'll Do

Summary:

The team member’s Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system’s vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage. The team member will use Novant Health’s First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience. 

Manages, supervises and coordinates all functions and activities related to the operations of physician practices, complex management responsibility (i.e., billing and collecting), and/or special projects, (i.e. practice start up), as directed by Administration. This is an experienced, moderate to high level practice management position with a comparable level of complexity. Practice scope is moderately complex for number of providers, staff and revenue with a larger geographical area and possible practices in 2 or more locations.


Responsibilities:

Essential Functions • Leadership: Exhibits leadership skills. Supervision and coordination of all daily activities at all clinics. Responsible for personnel management in accordance with organization personnel policies. • Financial: Budget development, implementation and monitoring. Responsible for bottom-line financial performance of practices, and keeps revenue and expenses in balance. • Operations: Coordinates and communicates with staff and physicians to ensure quality patient service is provided. Incorporates clinic policies and procedures in daily operations. Maintains and demonstrates professional competency according to department policies, procedures and protocols. Complies with organization and department policies and procedures. • Teamwork: Work within a team to achieve patient and team goals. Share and initiate regular and July 08, 2021 Version: 6 Page 3 of 5 professional communication with co-workers. Facilitate and participate in regular staff meetings. • Quality Improvement: Identifies opportunities to improve processes based on feedback from the staff and customers. Monitors quality of core processes in the department. Collaborates with other departments or disciplines to achieve desired outcomes. • Leader Competencies: Instills shared vision and purpose. Drives value-added results. Creates and sustains remarkable leaders. Inspires people to achieve. Communicates and builds relationships. Embodies servant leadership. • Human Experience: Provide timely feedback and coaching to team members to address episodes of poor communication or recognize remarkable efforts. Encourage and foster autonomy for team members to create ideas, innovations and new technologies to better serve patients and each other. Intentionally round on team members and patients in an effort to identify system barriers that hinder a remarkable patient experience. Foster a remarkable patient experience by making the Always Events and patient experience a daily focus, partnering with clinic innovator, sharing patient experience outcomes and supporting the team as they meet the needs of patients. Support diversity and inclusion by engaging the strengths and talents of each team member to ensure a strong organization. Share key learnings from system leader meetings with team members to keep them informed and connected to the organization. Clearly articulate the mission, vision and values and connect them to decisions in order to explain the WHY. Unite the team around the people credo by creating a shared vision where all people are important, and differences are celebrated. All other duties as assigned.

Position Requirements

Credentials:

Education:
Essential:
* Bachelors Degree

Other information:

Education - 4 Year / Bachelors Degree Required

Experience - Three years of leadership experience required. One-plus years of practice manager experience preferred. 

Additional Skills/Requirements (required) • Knowledge of health care administration and clinic philosophy and policies and operating procedures. Knowledge of fiscal management systems and techniques. Knowledge of human resource management practices including supervision and staff development. Knowledge of governmental regulations and reimbursement requirements. Knowledge of computer systems and applications. Skill in exercising initiative, judgment, problem-solving, decision making. Demonstrates strong leadership skills and develops and maintains skill in organizing work to achieve clinic goals and objectives. Ability to analyze and interpret complex data. Ability to research and prepare comprehensive reports. Ability to monitor quality control standards. Ability to communicate clearly.

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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