Support Associate I

About the Job

Location: New Hanover Regional Medical Center

Department: Auxiliary Department

Full Time Equivalent: full-time

Work Type: 64 to 80 Hours Pay Period

Work Schedule: 8HR ROTATE - Rotating shifts (hours will rotate between 8am-8pm)

Exempt from Overtime: Exempt: No

What You'll Do

Summary:
Works under the supervision of the Manager to provide a coordinated patient and visitor information and assistance program.

Responsibilities:
1. Courteously greets patients, visitors, staff, physicians and others upon their arrival in the department offering assistance and guidance when needed.
2. Communicates verbal information accurately and courteously in accordance with the Medical Center's policies and standards.
3. Organizes and performs work effectively and efficiently.
4. Courteously greets patients, visitors, staff, physicians and others upon their arrival in the department offering assistance and guidance when needed.
5. Demonstrates positive interpersonal relations in dealing with all members of the team.
6. Provides systems support and training as defined within the organization and the department.
7. Responsible for assuring that equipment in the department is maintained by tagging item needing repair (if applicable), notifying the appropriate department for repair, verifying work completed, and following up as needed.
8. Continues personal development to enhance personal growth on an annual basis.
9. Assists with Release of Information
10. Maintain department time and attendance.
11. Maintains and adjusts schedule to enhance team performance.
12. Assist with patient through put, using Epic and Versus to track and adjust changes as needed.

Position Requirements

Education:
High School Diploma

Other information:
Experience: Reception, front desk or office experience required. Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.

Other Information

Consider a career at NHRMC and become part of this award winning team!