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Practice Support Coordinator - Quality Improvement

2131 South 17Th Street
Wilmington, NC
Job ID: 10404
Date Posted: Sep 6, 2022

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Job Description

Description

About NHRMC

NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: Practice Support Services

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: STD HRS - Standard-Exe or Office w flex

Exempt from Overtime: Exempt: Yes

What You'll Do

Summary:

The Quality Improvement/Practice Support Consultant is a position within the Practice Support team of South East Area Health Education Center of New Hanover Regional Medical Center. Under the supervision of the Director of Practice Support, the consultant will provide “hands-on” guidance in multiple practice sites (primary care and specialty practices) in a six-county area surrounding Wilmington. The consultant will develop trusting relationships with the providers and office staff to provide end-to-end project management support and technical assistance with the progression towards practice transformation and improved delivery of care and quality outcomes. Practice consultants provide individualized education and on-site and virtual coaching to help practices achieve success in value-based payment initiatives such as, but not limited to Medicaid Transformation, , Merit-Based Incentive Payment System (QPP-MIPS), Behavior Health Integration, NC Health Connex, and Accountable Care Organizations (ACO).). A primary function of this role is assisting practices in implementing practice redesign and utilizing practice data to drive outcomes that improve patient quality outcomes, administrative efficiency and decrease overall cost. It is a role that requires a solid foundational understanding for the healthcare delivery system, administrative and/or clinical experience, exceptional change management ability, as well as proven communication, organizational, time management, customer service and teamwork skills. Consultants are expected to achieve proficiency levels as outlined in the core competency list skills assessment performed annually and staying up to date with current healthcare trends. The position is covered by state and federal grant funding.

Responsibilities:

1. Meet with providers and staff regularly (in-person & remote) within caseload to manage reports and/or quality improvement data while providing guidance, recommendations, and setting a plan for meeting project milestones. This includes effective relationship management, problem solving for effective progression of goals, communicating areas of concern, barriers to achieving goals and suggestions for improvement. Provide follow up notes after each practice meeting and keep internal documentations of projects, time, and effort. 2. In partnership with NC DHHS, provide on-site comprehensive education and assistance to help healthcare providers in Southeastern North Carolina with Medicaid Managed Care post go-live education and support 3. In Partnership with North Carolina Health Information Exchange Authority (NCHIEA), deliver or facilitate virtual and on-site training to educate providers about the features available in the state-designated health information exchange, NC Health Connex. 4. Educate providers on the Quality Payment Program (MIPS) requirements. Provide coaching to improve clinical quality measures and promoting interoperability objectives as well as selection of improvement activities for optimal scoring and subsequent payment adjustments. 5. Coach practices on ways to optimize use of the EHR, telehealth integration, and health information exchanges within. Assist practices to drive change with population health outcomes and chronic disease management, improve clinical and administrative workflows, and share best practices. to meet practice requests and mandated guidelines. 6. Maintain data on practices (i.e. encounters, status of projects, time demands, etc.) by documenting work on ‘scorecard’ and in theSalesforce customer relationship management system. 7. Follow training and practice guidelines outlined by contracts, NC AHEC’s program office, and SEAHEC. Ensure performance that supports patient and practice satisfaction as well as NHRMC’s principles of service excellence (ownership, teamwork communication, compassion). 8. Collaborate with practice support consulting team members across the region, state as well as local community partners and stakeholders to coordinate resources needed for optimal success. 9. Performs other duties as assigned.

Position Requirements

Credentials:
* Drivers License Class C

Education:
* Bachelors Degree

Other information:

1. Education: Bachelor’s degree in a healthcare or related field is required. 

2. Experience: Minimum of 3 years working in healthcare, preferably in a practice setting, on one or more of the following areas: quality improvement, practice transformation, billing/coding; or healthcare project management. Experience in practice consulting, practice management or ACO/CIN is a plus. 

3. Licensure/Certifications: Valid NC driver’s license (travel is required) and insurable under medical center coverage. Additional and relevant licensure/certifications (i.e. PMP, CPHQ, NCQA PCMH-CCE,) favored. 

4. Interpersonal Skills: Organization (including planning & prioritizing), ability to multi-task and time management skills are required. Strong communication (written and oral), customer service skills, and the ability to work well with clients and within a team are also required. Comfortable leading meetings and presenting with individuals at all levels within the healthcare realm as well as responding creatively to rapidly changing environment are essential. 

5. Technical Skills: Experience using an electronic health record (EHR) system and use of remote meetings (i.e. Zoom, Microsoft Teams, etc.) is required. Must have proficiency in using hardware including, not limited to, mobile devices, computers, and printers. Proficiency in, or high level of comfort using Windows based applications including: Word, Excel, One Note, PowerPoint, and Outlook. Proficiency in or high level of comfort in learning a variety of web-based applications such as national registries. 

6. Travel: Ability to travel within South East AHEC’s six county region and occasional statewide meetings and/or conferences. 


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