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Support Associate III

2131 South 17Th Street
Wilmington, NC
Job ID: 10392
Date Posted: Sep 2, 2022

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Job Description

Description

About NHRMC

NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: Radiology - Info Systems/Sched

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: 8HR DAY 

Exempt from Overtime: Exempt: No

What You'll Do

Summary:
The Support Associate III reports to the Informatics Manager, and is responsible for Radiology Information System (RIS) and Picture Archive and Communications System (PACS) system input within the New Hanover Health Network to include patient data, orders, scheduling, scanned documents, replicating image media, and handling all the film to be digitized or hung for diagnosis. The Support Associate III will work in conjunction with the Radiologists, Film File Coordinator, and functional area diagnostic and clinical area leads to ensure proper workflow in Network Radiology, update daily schedules when necessary, and assist internal hospital entities and external customers in person, or on the phone with any problem.

Responsibilities:
1. Performs daily system input operations of the Fuji Synapse PACS and Radiant RIS that includes, but is not limited to patient data input, scheduling, order verification, scanning in documents, digitizing prior films, and operation of compact disk replication system.
2. Works closely with Network Radiology functional area leads to guarantee a smooth transition of patient through the department.
3. Responds to user requests by answering questions in accordance with hospital and departmental policies and providing general assistance when necessary. Answers and screens telephone calls, records messages, and relays information. Greets patients and staff in a professional manner at reception area and performs limited registration and money collection and/or patient support duties as needed.
4. Maintains film, electronic, and paper filing systems. Provides clerical assistance when requested.
5. Maintains equipment and inventory of supplies needed for departmental work.
6. Demonstrates expertise in the operation of Microsoft Office applications.
7. Maintains contact and communicates with other departments in the organization to ensure proper workflow.
8. Provides training to less experienced personnel as required or scheduled.
9. Demonstrates positive interpersonal relations in dealing with all members of the team.
10. Fosters respect for patient privacy by maintaining confidentiality in all phases of work.

Position Requirements

Education:

* High School Diploma

Other information:
Experience: Basic computer skills necessary. Telephone operation and filing experience required. Must possess relevant experience in clerical duties sufficient for independent functioning with minimal direction necessary. Preference to candidate with knowledge of Epic Electronic Health Record and/or Radiant RIS application, Fuji PACS or other Radiology-based computer systems. Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.


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